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Benefit Administration: Partnerships and Shared Services in Action
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09.45
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Registration |
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10.30 |
Chair’s Introduction
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PRINCIPLES AND PROCESSES
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10.35 |
Partnerships as a Driver for Cost Effective Services |
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David Amos, Shared Services Strategy Manager,
Public Service Reform and Efficiency Group, Scottish Executive |
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11.00
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Change Management - Preparing for Partnership |
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Haydn Howard, Business Consultant, Meritec Ltd |
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When entering into a partnership local authorities need to consider the objectives,
outcomes and correct management of the partnership introduction and implementation. Meritec Ltd is a highly respected change management and ICT
services organisation focused on the local government marketplace; primarily the
revenues and benefits segment. In this address Meritec use their knowledge of
numerous authorities to examine the realistic requirements for the client,
implementation processes and situations where there are multiple partnerships in
operation. |
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11.40
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Questions |
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11.50
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Refreshments |
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BENEFIT PARTNERSHIPS BETWEEN AUTHORITIES
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12.05
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Developing a Sustainable Revenues Partnership Structure |
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Paul Corney, Partnership Income Manager, Anglia Revenues and Benefits |
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Paul Corney provides an address on the key challenges to partnership implementation
and sustainability between authorities and uses the successful Anglia Revenues
Partnership as a case study to illustrate sustainable partnership structure, flows and
processes. |
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12.35 |
Revenues within Shared Services Structures |
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Colin Swain, Benefits Manager, East Dorset District Council |
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Local authorities within Dorset are increasingly sharing services. Colin Swain
discusses the impact on Benefits of this approach and highlights the advantages and
challenges of working within this shared service structure. |
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13.05 |
Questions |
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13.15 |
Lunch |
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The afternoon programme |
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14.00 |
Towards Counter-Fraud Partnerships |
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Garym Lambert, Managing Consultant, LG Consulting |
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LG Consulting has worked with a number of authorities to establish partnerships and
shared services. This address draws on their work in the Midlands and Greater
Manchester which has formed benefit fraud partnerships that allow for the sharing of
practice and intelligence. This presentation looks at the drivers for this initiative and
the benefits to partnership working between local authorities in tackling benefit
fraud. |
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14.30 |
The Audit Commission View on Joint Authority Partnerships |
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Tim Savill, Benefits Project Lead, Local Government Directorate,
The Audit Commission |
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This address will provide a view from the Audit Commission on partnerships and will
examine the role of partnerships and shared services in efficiency and service delivery.
The address will draw on the Audit Commission's extensive knowledge of local
authorities to discuss the successes and challenges to partnerships and good practice
examples. |
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15.00 |
Questions |
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THE ROLE OF PARTNERSHIPS IN STREAMLINING REVENUE SERVICES |
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15.10 |
Case Study: The Impact Partnership |
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Malcolm Gardner, The Agilisys Impact Partnership |
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Rochdale Metropolitan Borough Council has entered into a strategic partnership with
Mouchel Parkman and Agilisys to re-develop Rochdale and create 1,200 new jobs.
This authority-wide re-development includes buildings and services. Revenues and
Benefits have developed a “work alongside” arrangement to the partnership. This
presentation explains the objectives of the partnership and how the whole-authority
partnership objectives are reflected in revenues processes.
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15.40 |
Questions |
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16.10 |
Conference Close |
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