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An e-Government Conference
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E-Government after the Local Government White Paper
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Tuesday 21st November 2006
Local Government House, Central London
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This one-day conference examines the implications of the forthcoming Local Government White Paper for the future direction of e-government policy.
The policy implications of the White Paper will be discussed with a focus on the key issues including take-up and the migration of customers to cheaper access channels such as the web, establishing channel demand and 'total costs to serve' and lifestyle-based services that recognise not only individual customer needs but also their preferences. The conference will also examine the authentication and security of e-services through the Government Connect initiative.
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Objectives: |
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- To understand the policy implications of the White Paper for e-government
- To examine methods of increasing the take-up of online services
- To look at the development of a customer service model that meets citizens’ life-styles
- To provide an insight into channel demand and 'total costs to serve'
- To examine the provision of a single citizen 'sign-on' for government services
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| Speakers
Include: |
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Cllr Paul Bettison, Leader, Bracknell Forest Borough Council
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Glyn Evans, Chair SOCITM Information Age Government Group (SIAG)
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Director of Business, Birmingham City Council
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Dr. Peter Blair, Senior Responsible Officer - Take-Up Campaign
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Department for Communities & Local Government
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Chris Naylor, Head of Customer First, London Borough of Hammersmith & Fulham
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Stuart
Hoggan, Deputy-Director, Local Democracy Department for Communities and Local Government
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Phil Swan, Programme Manager, North West e-Government Group
(NWeGG)
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Andy
Oddy, esd-toolkit & Aperia Government Services Ltd
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Roy Marshall, Government Direct Department for Communities & Local Government
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For programme in pdf
format |
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Click
Here |
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For booking in pdf format |
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Click
Here |
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Benedict Business
Resources |
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01483 203536 |
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